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Returns & RMAs

  1. Has the RMA process any additional cost for the customer?

  2. If I need to give any product back, how should I do it?

  3. Which is the RMAs procedure and how long it usually takes?

  4. How is the RMA process?


  1. Has the RMA process any additional cost for the customer?


    If the product is covered by the guarantee period and always referred to the Terms and Agremments agreed before the purchase, the customer will only pay the shipping cost from his/her office to Landatel. I the reason of the failure is out of the Terms decribed in the Agreement, the customer will also pay the shipment of the return.  

    Otherwise, if during the technical checking we detect the system works fine or if the reason of the malfunction is due to a bad operation or configuration, we will charge the mount of 40 USD + Taxes (1 hour fee) to be paid before to return the equipment. 

    In the case of electronic devices returned, with the open box or unsealed, by reasons different to malfuntcion or failure, Landatel will charge a 10% in concept of product checking fee.



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  2. If I need to give any product back, how should I do it?


    If you need to give us back any product, you can do it if it has passed no more than 7 days since you bought it. First you should send us the materials. Once we receive it and it is reviewed we will send the funds back to your account.

    In the case of electronic products, received with the box open or unsealed, Landatel will charge a fee equivalent to the 10% of the paid price as product checking fee.   



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  3. Which is the RMAs procedure and how long it usually takes?


    If the reason of the appliance is that the product was broken when it arrived to you, then you should apply for an RMA sending an email to info @landamex.com explaining the problem you realized about, its serial number and the invoice number.

    You will receive a questionnaire through email. You should fill it in, in order to arrange the RMA. Once we have checked it, if the product was broken you will have the right to have the product fixed for free if it is in guarantee period.

    About the estimated timing , sometimes it does not depends on Landatel but on the manufacturer when we send them the products to be checked. In case we manage to do it, it takes around three or four weeks.



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  4. How is the RMA process?


    To apply for a RMA you have to enter www.landamex.com with your login and password and look for the order that includes the product you need the RMA for your orders record file. You will be able to find it at your orders record file.

     

    Then please click on the order number and the link that appear next to each product. This link will drive you to a questionnaire that you will have to fill in to obtain an RMA number.

     

    In a few time you will receive an e-mail from our RMA department and you will be authorized to send us the product.

     

    You will have to pay for the shipment costs but if our technicians confirm the product was broken, Landatel will proceed to repair it and the product will be returned with no shipping costs for the customer.



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