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  1. Why the weight which is shown at the shop is not the real one? 

  2. Is it possible to join together two orders to be shipped at the same time?

  3. May I change the billing and shipping address each time I place an order?

  4. UPS does not admit to ship more that 70Kg., so I canīt get the number of pieces I need to buy at once. Thatīs why I wonīt have the discount I would deserve. Could you help me to obtain the whole discount?

  5. How long is the procedure since I place the order until I receive the goods?
  6. Can you make shipments to P.O. Box?

  7. Can you work with other courier companies?

  8. Do you have any insurance for the shipments?

  9. Do I have to pay for shipping costs if I buy a licence?


  1. Why the weight which is shown at the shop is not the real one? 


    Because Landatel Shop calculates the volumetric size (weight/dimmensions) as the transport companies do.

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  2. Is it possible to join together two orders to be shipped at the same time?


    Landatel can ship two orders at the same time placed separatedly but each one will have its own shipping costs, because they were made separatedly.



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  3. May I change the billing and shipping address each time I place an order?


    Yes, you can.



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  4. UPS does not admit to ship more that 70Kg., so I canīt get the number of pieces I need to buy at once. Thatīs why I wonīt have the discount I would deserve. Could you help me to obtain the whole discount?


    When this happen to you, please contact us explaining the situation to info@landamex.com and we will apply the whole discount.



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  5. How long is the procedure since I place the order until I receive the goods?

    Our objective is that the order must be shipped within 24 hours since the payment enter in out bank account.



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  6. Can you make shipments to P.O. Box?


    Not in Mexico but we do it in some countries. Please ask us your case sending an email to info@landatel.com .

     



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  7. Can you work with other courier companies?


    Landatel works with UPS and Redpack for national shipments and with UPS DHL for international ones. If you want your goods travel with other company, please contact us at info@landamex.com to determine if it's possible to make a conexion.



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  8. Do you have any insurance for the shipments?


    Beside the insurance according to the kind of service you hire, Landatel insures additionally all shipments.



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  9. Do I have to pay for shipping costs if I buy a licence?


    No if you just want it through an email.



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